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IDProjectCategoryView StatusLast Update
0001406K18X001.00 SKB SWANSWpublic2021-12-29 09:56
Reporter(SW) River WongAssigned To(ALTech) Wooshin Kang Due Date
PriorityhighSeveritys4-minorReproducibilityalways
Status closedResolutionreopened 
Summary0001406: Encounter 0202 and R401 error mesasge when try to play IPTV
DescriptionHi Wooshin,

We encounters problems that SWAN show 0202(0202.png) message or R401(R401.png) message as attached pictures.
Please check the "Steps To Reproduce", we can reproduce it 100%.
Could you help to check with SPtek:
1.Is it normal to show 0202 after clear /btvhome and androd data?
2.For R401 message, how cam we recover it to normally play IPTV content?

Steps To Reproduce1.rm -rf /btvhome and use android setting to do reset facotry (This also can be done by using SKB UI to press blue+1230+OK to reset btvhome and android data).
2.Finish setupwizard and login SKB UI.
3.Go to "Ocean" menus and play any IPTV content, it will show 0202 message.
4.If we use "pm clear com.skb.tv" to clear skb app data. Then play IPTV content, it will show R401 message.
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Users monitoring this issue

User List (SW) Brent Choi , (SW) Dean Chiang , (SW) Jerry Lin

Activities

(SW) River Wong

2021-12-07 16:20

developer  

R401.png (834,762 bytes)
0202.png (677,240 bytes)

(ALTech) Wooshin Kang

2021-12-08 08:21

developer   ~0008856

Hi River,

In my test,
1. When i use "blue+1230+OK", Vod contents playback is ok.
2. I can't remove /btv_home folder in shell.

Thanks.

(ALTech) Wooshin Kang

2021-12-08 08:27

developer  

(SW) River Wong

2021-12-08 09:44

developer   ~0008858

Hi Wooshin,

For the "rm -rf /btv_home", I think it is ok to have "Device or resouce busy" because you can see all file are deleted and only a 0 size "/btv_home/tmp" can not be deleted.
BTW, which version of image do you use for testing?

For our case, it seems the skvod server reject us with a 401 error (MODE_FAIL) as you can see in the following log. Is it possible that our "login account" has some limitation to play VOD?
12-07 17:33:38.582 5651 5651 I VODPlayer: processOTPPlayVOD
12-07 17:33:38.582 5651 5651 I VODPlayer: getVODSMI() : false
12-07 17:33:38.583 5651 5651 I VODPlayer: VOD Content playMedia
12-07 17:33:38.583 5651 5651 I VODPlayer: Request playMedia [skbvod://ecdnrtsp.hanafostv.com:554/movie/34050/M340587_0_210519_1234.ts.pac?ci={78F422DA-A1A9-11E7-A2FE-DD38E6528CD4}&oi=747aM340587_0_210519_1234&op=4a106055041&rp=9]
12-07 17:33:39.580 5651 5651 E VODPlayer: VOD Play OnError [10000][401]
12-07 17:33:39.580 5651 5651 D VODPlayer: sendPreviewInSynopsisInfo state error, curPlayTye default
12-07 17:33:39.583 5651 5651 D VODPlayer: showErrorAndExit() VODPlayerError.vodErrCode : R401
12-07 17:33:39.583 5651 5651 I VODPlayer: ** onErrorVODPlay **
12-07 17:33:39.583 5651 5651 I VODPlayer: SvcVodCid : {78F422DA-A1A9-11E7-A2FE-DD38E6528CD4}
12-07 17:33:39.583 5651 5651 I VODPlayer: Vod1VodScsRt : null
12-07 17:33:39.583 5651 5651 I VODPlayer: Vod1VodDownIp : tvsrtsp://ecdnrtsp.hanafostv.com:554/
12-07 17:33:39.587 5651 5651 I VODPlayer: Vod1VodDownRt : 00.022
12-07 17:33:39.588 5651 5651 I VODPlayer: Vod3VodContentName : 윈드 리버[]
12-07 17:33:39.588 5651 5651 I VODPlayer: Vod3VodContentUrl : skbvod://ecdnrtsp.hanafostv.com:554/movie/34050/M340587_0_210519_1234.ts.pac?ci={78F422DA-A1A9-11E7-A2FE-DD38E6528CD4}&oi=747aM340587_0_210519_1234&op=4a106055041&rp=9
12-07 17:33:39.588 5651 5651 I VODPlayer: Vod4VodErr : MODE_FAIL
12-07 17:33:39.588 5651 5651 I VODPlayer: Vod4Msg : R401
12-07 17:33:39.597 5651 5651 I VODPlayer: onStopEvent Called
12-07 17:33:39.597 5651 5651 D VODPlayer: onStopEvent mPlayer.getPlayState : Error

(ALTech) Wooshin Kang

2021-12-08 10:31

developer   ~0008861

Hi River,

S/W version in my box is 19.532.11 which is built in 20211129.
It is ok also by manual reset ( rm -rf btv_home + reset android data at google settting)

But
I can reproduce it by below steps.
1. rm -rf /btv_home
2. play vod contents
3. I saw error R401.

Thanks.

(SW) River Wong

2021-12-08 11:05

developer   ~0008863

Hi Wooshin.

I will test 19.532.11 image which is built in 20211129.

But when you have error R401, how do you recover it?

(ALTech) Wooshin Kang

2021-12-08 11:42

developer   ~0008865

Hi River,

When i have error R401, login UI was displayed after reboot.
It is working correctly after inputting key.

Thanks.

(SW) River Wong

2021-12-08 13:59

developer   ~0008868

Hi Wooshin,

I tested the image SD image in http://altserver01.iptime.org/release_by_fxn/swan_nightly/SD_IMG/BFX-UA300_20211129_SD_v532r11_D319/.
After I enter login account, I will stop at second login page as attached picture and can not enter to Main UI.
If I reboot the SWAN, then the main UI can show up but I still have R401 error when playing VOD. No matter how I did, I still see the R401.

I think it maybe two possibles:
1. The Network environment is different (We use VPN network)
2. The login account has different access limitation.
For 2, could you lend me a login account and related MAC address? (I can change our box to the same MAC and do the test again) If you can lend me the account, please note to turn off your SWAN to avoid duplicate. login.
login_stop.png (81,205 bytes)   
login_stop.png (81,205 bytes)   

(ALTech) Wooshin Kang

2021-12-08 15:45

developer   ~0008871

Below is information for my box and my box is turn off.
64:6C:80:FF:B7:02 711834 100601055970
Please inform to me if you finish to test.

Thanks.

(SW) River Wong

2021-12-08 17:07

developer   ~0008875

Hi Wooshin,

Thanks, I finished my test and change back to my original MAC. You can use MAC 64:6C:80:FF:B7:02 now.

As to my test to use your MAC, the issus is the same. I stop at second login page and reboot can enter Main UI. But it still show R401 message when I play VOD in Ocean menu.
If your MAC is no problem in your side, I think it should be related to network environment.
But I can not explain why Eagle has no such issue to play VOD in my same network environment.

(ALTech) Wooshin Kang

2021-12-09 08:49

developer   ~0008881

Hi River,

Please let me know how do you recover it..?
I will check more.

Thanks.

(SW) River Wong

2021-12-09 09:08

developer   ~0008882

Hi Wooshin,

Actually, I still do not know how to recover it.
If I find it, I will inform you.

(ALTech) Wooshin Kang

2021-12-14 08:55

developer   ~0008911

Hi,

I have discussed it with SPTEK(MW), but they told me that sptek doesn't know what is problem because it is response from server.

thanks.

(SW) River Wong

2021-12-22 10:00

developer   ~0008979

It seems an environment issue. We will keep on monitoring it.
If any problem, we will reopen it.

(SW) River Wong

2021-12-29 09:55

developer   ~0009157

Hi Wooshin,

I test the 2021/12/29 daily build image.
I still has R401 issue and issue in 0001406:0008868.
But if you do not have those issues, I think it is ok so for.
Because we can test issue with IPTV channel by ffmpeg.

Issue History

Date Modified Username Field Change
2021-12-07 16:20 (SW) River Wong New Issue
2021-12-07 16:20 (SW) River Wong Status new => assigned
2021-12-07 16:20 (SW) River Wong Assigned To => (ALTech) Wooshin Kang
2021-12-07 16:20 (SW) River Wong File Added: R401.png
2021-12-07 16:20 (SW) River Wong File Added: 0202.png
2021-12-07 18:50 (SW) River Wong Issue Monitored: (SW) Dean Chiang
2021-12-07 18:50 (SW) River Wong Issue Monitored: (SW) Jerry Lin
2021-12-08 08:21 (ALTech) Wooshin Kang Note Added: 0008856
2021-12-08 08:27 (ALTech) Wooshin Kang File Added: 스크린샷 2021-12-08 오전 9.27.26.png
2021-12-08 09:27 (SW) Brent Choi Issue Monitored: (SW) Brent Choi
2021-12-08 09:44 (SW) River Wong Note Added: 0008858
2021-12-08 10:31 (ALTech) Wooshin Kang Note Added: 0008861
2021-12-08 11:05 (SW) River Wong Note Added: 0008863
2021-12-08 11:42 (ALTech) Wooshin Kang Note Added: 0008865
2021-12-08 13:59 (SW) River Wong File Added: login_stop.png
2021-12-08 13:59 (SW) River Wong Note Added: 0008868
2021-12-08 15:45 (ALTech) Wooshin Kang Note Added: 0008871
2021-12-08 17:07 (SW) River Wong Note Added: 0008875
2021-12-09 08:49 (ALTech) Wooshin Kang Note Added: 0008881
2021-12-09 09:08 (SW) River Wong Note Added: 0008882
2021-12-14 08:55 (ALTech) Wooshin Kang Note Added: 0008911
2021-12-22 10:00 (SW) River Wong Status assigned => closed
2021-12-22 10:00 (SW) River Wong Resolution open => not a bug
2021-12-22 10:00 (SW) River Wong Note Added: 0008979
2021-12-29 09:55 (SW) River Wong Status closed => feedback
2021-12-29 09:55 (SW) River Wong Resolution not a bug => reopened
2021-12-29 09:55 (SW) River Wong Note Added: 0009157
2021-12-29 09:55 (SW) River Wong Severity s2-severe => s4-minor
2021-12-29 09:55 (SW) River Wong Description Updated
2021-12-29 09:55 (SW) River Wong Steps to Reproduce Updated
2021-12-29 09:56 (SW) River Wong Status feedback => closed